Still Have Questions? We’ve Got Answers!
Frequently Asked Questions
General Questions
I changed my mind. Do you accept returns or exchanges?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.
What if I ordered the wrong size or print?
Please review sizing and product dimensions carefully before completing your order. If you’re unsure, contact us before ordering. We cannot accommodate changes after production begins.
How can I track my order?
Once your item ships, you’ll receive an email with tracking details. Orders ship via FedEx, UPS, or USPS depending on your location.
What shipping carrier do you use?
We ship all orders via FedEx, UPS, or USPS
Can I contact you directly with any questions?
Please email chat@mashaschwartz.com with any questions regarding your order. We will try our best to reply to your question(s) within 24-48 hours.
Can I pay using PayPal? What other methods do you accept?
Yes. PayPal is available at checkout, along with all major credit cards. We do not accept checks.
I do not live in the United States. Do you ship internationally?
Yes, we accept international orders to most countries. Please note that shipping rates and customs duties may vary depending on location.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.
Do you offer gift options?
Yes, many of our products make excellent gifts. We offer curated collections in the “Unique Gifts” section and custom gift notes can be added upon request.
Product & Art Questions
What is Surreabstract art?
Surreabstract is a bold fusion of surrealism and abstract expressionism. It’s more than a style, it’s a mindset that fuels imagination, unlocks emotion, and transforms walls into portals of inspiration.
Every piece is guided by the music the artist listens to while painting. The colors come to life from the rhythm, capturing feeling in motion and delivering artwork that energizes, heals, and sparks powerful conversations.
What’s the difference between originals, open edition prints, and limited editions?
- Originals are one-of-a-kind paintings created by Masha Schwartz.
- Limited editions are signed and numbered high-quality giclee prints with a capped number of reproductions.
- Open editions are unlimited prints available at more affordable price points.
Are your artworks signed?
All original works and limited edition prints are hand-signed by Masha Schwartz. Open editions include a digital artist signature.
Can I commission a custom painting or mural?
Yes! We offer commissions for both residential and commercial spaces. Learn more on the “Commissions” or “Corporate Murals” page to schedule a consultation.
Do you offer art that supports mental wellness?
Yes. Our art has been used in wellness centers, therapy offices, and homes to reduce anxiety, support ADHD focus, and elevate emotional energy. Browse our “Art That Heals: Mindful Surreabstract Art” collection and other courses and strategies for Art Therapy and healing.
Business & Wholesale Questions
Do you offer wholesale pricing?
Yes, through our Business Art Packages. These allow businesses, hotels, and developers to access discounted pricing on bulk orders of open edition prints.
What is included in a Business Art Package?
Each package includes framed artwork, selection consultation, customization options, and optional memberships that allow yearly print swaps. See our “Biz Art” page for full details.
Can you help my business choose art that fits our brand?
Absolutely. We offer consultation packages that align artwork with your company’s values, audience, and visual identity.
Media & Contact Questions
How can I contact Masha Schwartz Art?
For general questions: chat@mashaschwartz.com
For press and media inquiries: press@mashaschwartz.com
For business consultations: info@mashaschwartz.com
Do you have a Press Kit?
Yes. Visit our Contact or News & Media page to download our latest press kit.
Can I feature your art on my platform or collaborate?
Yes! We love creative collaborations. Send your proposal to chat@mashaschwartz.com.